General Terms and Conditions

Section I – Overview
Art.1. (1) These general terms and conditions are intended to regulate the relations between Tremoline Ltd., UIC BG203747721 (hereinafter referred to as "Provider") and visitors to the website www.tremoline.com (hereinafter referred to as "Visitors").
(2) By accessing and loading the Site, the Visitors agree to be bound by these General Terms and Conditions and all subsequent changes in them, and undertake to comply with them.

II. Website holder detail
Art.2. (1) Information about Tremoline Ltd.:
Company Name: Tremoline Ltd.
UIC: BG203747721
Headquarters and address of management: 11 Dragovitsa str., 1505 Sofia, Bulgaria
Correspondence details: info@trmoline.com
(2) Supervisory authorities: Commission for Personal Data Protection - 2 Prof. Tsvetan Lazarov blvd., 1592 Sofia, +359 2 9153518, +359 2 9153525, kzld@cpdp.bg, www.cpdp.bg
Art.3. The website www.tremoline.com provides Visitors with information about the activities, services, and products of the Provider, as well as access to published news and materials, the opportunity to publish opinions and comments, review the uploaded content and any actions necessary for the full use of the Site for its intended purpose.

III. Intellectual Property
Art.4. (1) All publications on the Site are the exclusive intellectual property of the Provider and are subject to protection under the Copyright and Related Rights Act, and they may not be used in any way without the prior written consent of the Provider.
(2) The images on the Site, as well as other visual elements representing the intellectual property of the Provider may not be used and reproduced in any way by third parties without his prior written consent.
(3) Any unregulated use of the materials published on the Site without the permission of the Provider is a violation, for which the violator bears civil, administrative, and criminal liability in accordance with applicable Bulgarian law.
Art.5. (1) The Provider does not allow the use in any way of the content of the Site by visualization of all or part of the materials published on it on another site.
(2) The reference to materials on the Site from other sites is permissible if it is made in accordance with good manners and commercial practice and if the reference and the ways of presenting the link do not raise doubts about the authorship of the Provider on the materials, so visitors are not misled.

IV. Personal Data Protection
Art.6. (1) The Provider takes measures to protect the personal data of Visitors in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data. of the European and Bulgarian legislation, as well as the Personal Data Protection Policy, announced on its website.
(2) The Provider does not send identifying information to third parties, as technical information and information about the use of the Site by Visitors is processed by the company maintaining the platform, on which the Site is placed in compliance with personal data protection and information security.
(3) The Provider collects and processes data for cookies in accordance with its Policy, which the Visitors become acquainted with when loading the Site.

V. Amendment of the general terms and conditions
Art.7. (1) These General Terms and Conditions may be amended by the Provider at any time by promptly publishing on the Site the amended General Terms and Conditions, together with a notice to the Visitors about the changes.
(2) The changes in the present general terms and conditions are effective for all Visitors from the moment of their announcement on the Site.

VI. Limitation of liability
Art.8. (1) The Provider provides access to the content of the Site as it is and does not guarantee that the guidelines in the materials on the Site lead to the results intended by the Visitors.
(2) The Provider is not responsible for damages and lost profits of the Visitors caused by the materials contained on the Site.
(3) The Provider shall not be liable for damages caused by Visitors to third parties as a result of the use of the Site and the materials contained therein.

VII. Other Provisions
Art.9. The visitors of the Site are obliged to observe the ethical norms and not to damage the reputation of the Provider when using the Site and the materials contained in it.
Art.10. The provisions of the current legislation of the Republic of Bulgaria shall apply to the issues not settled in these general terms and conditions, related to the implementation and interpretation of this contract.
Art.11. These general terms and conditions enter into force for all Visitors to the Site as of January 31, 2022.

VIII. PURCHASE PROCESS
There is only one way you can purchase our original products directly from us up to now.
To purchase, you have to send to us (info@tremoline.com) a clear ORDER ENQUIRY by e-mail.
In order to be generated YOUR ORDER correctly, you can fullfil the following needed information:

Item information:
1.Item SKU – Description – Quantity;
2.Item SKU – Description – Quantity;
………………………………………………………….
Shipping info:
Recipient name;
Full shipping address;
Valid phone number;
E-mail;
Prefered Shipping provider:
• Econt (within Bulgaria, national service including also Cash on Delivery);
• DPD (within the EU);
• DHL Express (international, outside the EU);

*Combined shipping cost when ordering more than one item!

As soon as we have checked and proceeded with your ORDER ENQUIRY, we will send you an ORDER with all needed payment and shipping details by e-mail.
After receiving a payment, we will send you an ordered items by courier within 48 hours (1-2 business days), and also will send you an ORDER CONFIRMATION by e-mail including Waybill (Shipper tracking number).

Tax Free Shopping
You can shop with 0% VAT (Value Added Tax) in the following cases:

If you are a private customer and your delivery address is outside the European Union.
If you are a commercial customer and your delivery and billing address are outside the European Union.
If you are a commercial customer, and your delivery and billing address are inside the European Union and you have a valid European VAT number.
IMPORTANT NOTICE! If you are located outside the European Union, all orders are charged with 0% VAT and you (as a recipient) must be pay any applicable import duties or taxes on the delivery in your country.

IX. PAYMENT METHODS
There are two ways you can pay for your orders up to this moment.

• Cash on Delivery
As soon as we have checked and proceeded with your ORDER ENQUIRY, we will send you an ORDER with all needed details by e-mail.
Cash on Delivery service is available only for private customers with delivery and billing address inside the Bulgaria (National service). This service also allows you to pay the invoice total when you receive the parcel(s) and inspect or check the received product(s).
• Bank transfer
As soon as we have checked and proceeded with your ORDER ENQUIRY, we will send you an ORDER with all needed bank details by e-mail.

Details of Payment: enter the order number and date of your order
Please note that a bank transfer can take 2-4 business days (for international bank transfers) to arrive, but you will see the status of your order change once the transfer has arrived.
NOTICE! We will only ship once the payment has been received.
Some banks will apply a charge to transfer money, so please check beforehand.

X. SHIPPING POLICIES
We ship all orders insured and with a tracking number that will be sent to you via email.
All shipping costs are in Euro including 20% VAT for all countries within the European Union (please, see the European Union country list below).
If you are located outside the European Union, all orders are charged with 0% VAT shipping costs and you (as a recepient) must be pay any applicable import duties or taxes on the delivery in your country.
The VAT and shipping cost will be calculated automatically according to your shipping country in the address field.
Our shipping process is a full door to door service. There are three delivery options:

• via ECONT –only for private customers with delivery address within Bulgaria (National service). Also available service Cash on Delivery with parcel inspection. The tracking number will be sent to you via email (ORDER Confirmation).
• via DPD – within the EU - for international deliveries including tracking and insurance. The tracking number will be sent to you via email (ORDER Confirmation).
• via DHL Express– outside the EU - for international deliveries including tracking and insurance. The tracking number will be sent to you via email (ORDER Confirmation). In some cases DHL Express can also be used within the EU regarding to shipping cost reduction.

Start shipping point is Sofia, Bulgaria (EUROPE).
No matter how many items you buy there will be only one shipping cost for all items together in one package. Shipping cost depends on the weight of the ordered products, volume and country zone (according to Courier tariffs).

Delivery time: The Estimated shipping times shown below are in business days and are indicative. The time for delivery may be extended with 1 or 2 business days, according to the service schedule of the populated area. Also delivery time will depend on the shipping method.
Estimated shipping time:
- inside the EU: 3-7 business days;
- outside the EU: 5-9 business days;

FREE SHIPPING: Only for orders over 400 EUR within the EUROPE.
DUTY: Custom-free shipping within the EU.

EUROPEAN UNION COUNTRY LIST (after 31.01.2020)

Austria	France	Malta
Belgium	Germany	Netherlands
Bulgaria	Greece	Poland
Croatia	Hungary	Portugal
Cyprus	Ireland	Romania
Czech Republic	Italy	Slovakia
Denmark	Latvia	Slovenia
Estonia	Lithuania	Spain
Finland	Luxembourg	Sweeden

For further questions please contact us under “info@tremoline.com”.

XI. SHIPPING CHARGES – for Tremolo Systems from 20220901

Austria – 19.50 EUR	France – 26.90 EUR	Malta - 31.20 EUR
Belgium – 26.90 EUR	Germany – 19.50 EUR	Netherlands – 26.90 EUR
Bulgaria – 4.80 EUR	Greece – 5.30 EUR	Poland – 7.30 EUR
Croatia – 7.30 EUR	Hungary – 7.30 EUR	Portugal - 33.10 EUR
Cyprus – 14.00 EUR	Ireland – 33.10 EUR	Romania – 4.80 EUR
Czech Republic – 7.30 EUR	Italy – 26.90 EUR	Slovakia – 7.30 EUR
Denmark – 33.10 EUR	Latvia - 31.20 EUR	Slovenia – 7.30 EUR
Estonia - 31.20 EUR	Lithuania - 31.20 EUR	Spain - 33.10 EUR
Finland - 31.20 EUR	Luxembourg - 33.10 EUR	Sweden – 33.10 EUR
Norway - 27.60 EUR*	Switzerland – 27.60 EUR*	Turkey– 27.60 EUR*
UK – 27.60 EUR*	United States – 37.30 EUR*	Canada – 31.20 EUR*

XII. SHIPPING CHARGES – for Locking Nuts from 20220901

Austria – 19.50 EUR	France – 26.90 EUR	Malta - 24.70 EUR
Belgium – 26.90 EUR	Germany – 19.50 EUR	Netherlands – 26.90 EUR
Bulgaria – 4.80 EUR	Greece – 5.30 EUR	Poland – 7.30 EUR
Croatia – 7.30 EUR	Hungary – 7.30 EUR	Portugal - 24.70 EUR
Cyprus – 14.00 EUR	Ireland – 24.70 EUR	Romania – 4.80 EUR
Czech Republic – 7.30 EUR	Italy – 26.90 EUR	Slovakia – 7.30 EUR
Denmark – 24.70 EUR	Latvia - 24.70 EUR	Slovenia – 7.30 EUR
Estonia - 24.70 EUR	Lithuania - 24.70 EUR	Spain - 24.70 EUR
Finland - 24.70 EUR	Luxembourg - 33.10 EUR	Sweden – 24.70 EUR
Norway - 20.60 EUR*	Switzerland – 20.60 EUR*	Turkey– 20.60 EUR*
UK – 20.60 EUR*	United States – 29.80 EUR*	Canada – 23.70 EUR*

IMPORTANT NOTICE!
* If you are located outside the European Union, all orders are charged with 0% VAT shipping costs and you (as a recepient) must be pay any applicable import duties or taxes on the delivery in your country.
All bold prices refer to shipping via DHL Express Worldwide.
For further questions and cuntries please contact us under “info@tremoline.com”.

XIII. RETURN and REFUND POLICIES
If you want to purchase Tremoline product directly from us, you have to know that you have the right to withdraw and return the ordered items within 14 (fourteen) days without giving any reason. The withdrawal period is 14 (fourteen) days from the day of receiving the items.
To exercise your right of withdrawal, you must send to us:
TREMOLINE Ltd.
11 Dragovitza str., 1505 Sofia,
Bulgaria (EUROPE)
e-mail: info@tremoline.com
a clear statement by e-mail or letter about your decision of withdrawal.
You can use WITHDRAWAL NOTICE form attached below, but it is not obligatory.
In order to maintain the withdrawal period, it is sufficient that you send the notice of withdrawal before the expiration of the withdrawal period.
If you withdraw from your order, we will refund the payments we have received from you, including shipping charges no later than 14 (fourteen) days from the day on which your withdrawal notice and the returned items have been received by us. For this repayment, we use the same way of payment that you used in the original transaction.
Important Notice! Please note the cost of returning the items to us must be covered by the customer.
All items are sold as described and cannot be returned in case they arrive in a condition different than the one described or photographed. Items must be returned in original, as-shipped condition with all original packaging.
We may refuse to refund you until we have received the items in their original, as-shipped condition with all original packaging. You must return the items to us immediately and in any event not later than 14 (fourteen) days after informing us by withdrawal notice or letter.
The deadline is met if you send the items before the expiration of the period of 14 (fourteen) days from the day of sending the notice.

XIV. WARRANTIES
All the products produced by TREMOLINE Ltd. and purchased from us or our official dealers are covered by a 24-month warranty, starting on the date of receipt.
The Customer is obliged to check the purchased items immediately after receiving them to make sure they have not been damaged during shipping, have missed something, or have obvious faulty or damages. In case of proved defects or damages the Customer has to notify us or our official dealer by email in 3 working days period.
During the warranty period any fault of the products ascribable to materials or manufacturing defects will be eliminated free of charge by repairing, by replacing with a comparable product or by refunding of the amount paid for the product, less a reasonable allowance for usage, upon its return. The warranty services do not entail an extension of the warranty period nor do they give rise any right to a new warranty.
Proof of the warranty is provided by the proof of purchase. Without proof of purchase no free replacement or repair will be carried out.
For repairs or replacement during the warranty period, return the product in its original packaging together with the proof of the purchase to us or our official dealers. Before that the Customer has to notify us or our official dealers by email.
These warranties shall not apply to any defect, failure or damage caused by:
- improper installation not performed according to original product’s instructions.
- improper use.
- improper or inadequate maintenance and care.
- connection to incompatible equipment.
- unauthorized modification and tampering.