If you are an EU-consumer and want to purchase your product from us online, you have to know that you have the right to withdraw and return the ordered items within 14 (fourteen) days without giving any reason. The withdrawal period is 14 (fourteen) days from the day of receiving the items.
To exercise your rights of withdrawal, you must send to us:
11 Dragovitza str., 1505 Sofia,
a clear statement by e-mail or letter about your decision of withdrawal. You can use the WITHDRAWAL NOTICE form below, but it is not obligatory.
In order to maintain the withdrawal period, it is sufficient that you send the notice of withdrawal before the expiration of the withdrawal period.
If you withdraw from your order, we will refund the payments we have received from you, including shipping charges no later than 14 (fourteen) days from the day on which your withdrawal notice and the returned items have been received by us. For this repayment, we use the same way of payment that you used in the original transaction. Please note that the cost of returning the items to us must be covered by the customer.
All items are sold as described and cannot be returned in case they arrive in a condition different than the one described or photographed. Items must be returned in original, as-shipped condition with all original packaging.
We may refuse to refund you until we have received the items in their original, as-shipped condition with all original pacaging. You must return the items to us immediately and in any event not later than 14 (fourteen) days after informing us by withdrawal notice or letter.
The deadline is met if you send the items before the expiration of the period of 14 (fourteen) days from the day of sending the notice.
Non-EU-consumers do not have the right of withdrawal (right of cancellation).